Okanagan Chiropractic Center

Privacy Policy

Last updated: March 2026

Okanagan Chiropractic Center ("OCC," "we," "our") is committed to protecting the privacy of our patients and website visitors. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

Personal Information We Collect

In the course of providing chiropractic care, we collect the following types of personal information:

• Name, date of birth, address, phone number, and email address
• Health history, current symptoms, and clinical examination findings (collected via JaneApp intake forms and in-clinic assessment)
• Insurance information including extended health plan details, ICBC claim numbers, and WorkSafeBC claim numbers
• Appointment booking history and treatment records
• Billing and payment information

How We Use Your Information

Your personal and health information is used for the following purposes:

• Providing chiropractic assessment, diagnosis, and treatment
• Scheduling and managing appointments through JaneApp
• Billing your extended health insurance provider, ICBC, or WorkSafeBC on your behalf (with your consent)
• Communicating with you about appointments, treatment plans, and follow-up care
• Meeting regulatory and legal record-keeping requirements
• Referring or coordinating care with other healthcare providers when clinically indicated (with your consent)

How We Protect Your Information

We take the security of your personal information seriously. Our practice management and booking system, JaneApp, is PIPEDA-compliant with data stored on servers located in Canada. JaneApp uses industry-standard encryption for data in transit and at rest. Physical patient records at our clinic are secured in locked storage with access restricted to authorized clinical staff. Our team is trained on privacy obligations and the proper handling of patient information.

Third-Party Service Providers

We share personal information with the following third parties only as necessary to provide care and process billing:

• JaneApp — Our practice management platform for appointment booking, patient intake, clinical records, and insurance billing. JaneApp is PIPEDA-compliant with Canadian data residency.
• ICBC — We submit treatment records and billing information to ICBC for patients with active motor vehicle accident claims, with your written consent.
• WorkSafeBC — We submit treatment records and billing information for patients with workplace injury claims, with your written consent.
• Extended health insurance providers — We process direct billing to providers such as Greenshield, Manulife, and Telus eHealth on your behalf, with your consent at the time of service.

We do not sell, rent, or trade your personal information to any third party for marketing or any other purpose.

Cookies and Website Technologies

Our website uses minimal cookies and third-party technologies. These include Google Maps embeds on our location pages and Google Fonts for website typography. We do not use tracking cookies, retargeting pixels, or analytics platforms that collect personally identifiable information. No personal health information is collected through the website — all patient information is collected through JaneApp's secure intake system.

Your Rights

Under PIPEDA, you have the right to:

• Access your personal information held by our clinic
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal and regulatory obligations that may require us to retain certain records)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

Retention of Records

We retain patient health records in accordance with the requirements of the College of Chiropractors of British Columbia (CCHPBC) and applicable provincial legislation. Records are securely stored for the required retention period and then destroyed in a secure manner.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was most recently revised.